Terms and conditions


Terms and conditions

May we ask a favor? Please read these terms and conditions before using this website.
To avoid any hard feelings in the future, we provide our terms and conditions in advance for your use
and knowledge. We will do our best to expia in our terms and conditions in a simple manner, using plain
English whenever possible.

Wetcome to Mufti-Doc website. This website is provided by Multi-Doc as a service to our customers.
Please review the basic ru les that govern your use of this website. These ru les are also referred to as
terms and conditions, and you should be aware that your use of the website constitutes your
unconditional agreement to follow and be bound by these terms and conditions.

Every online printing firm has terms and conditions similar to ours, but you'II notice a big difference
between us and them - our terms and conditions haven't been written by a team of corporate
attorneys. There are no hidden stuff here. lt is our earnest desire to make it as easy as possible to do
business with our printing firm.

Section A of our terms and conditions will specifically cover "orders placed" with Multi-Doc websites,
while Section B applies to "general" terms and conditions of doing business with Multi-Doc.

SECTION A - Terms and Conditions for Ordering Printing

The Multi-Doc Satisfaction Guarantee

We stand 100% behind our products and services. Our goal is for you to be 100% satisfied. If you are not
fully satisfied with your purchase, please call our customer service team by phone at 819-246-4336
within 30 days from the date that you receive your printing, and we will happily reprint part or ail of
your order. Depending on the situation, we may choose to refund the full price of the product(s) in
question, excluding postage and freight.

Multi-Doc is wholly committed to our customers' satisfaction, and we continually strive to provide
printing that reflects a craftsman's touch. We do everything possible to ensure the highest printing quality, accurate color reproduction, precise cutting and on-time delivery. However, there are certain
circumstances or issues that are beyond our control and are not covered by our guarantee. Here is a list
of things that can go wrong that we cannot be responsible for:

• Typos on customer-submitted art. This includes spelling, punctuation, or grammatical errors that
were made by the customer.
• Ordering an incorrect quantity. We are not responsible when you accidentally order too much or
too little, order the wrong size, choose the wrong type, or order the wrong product.
• Damages to printed products or services that occur after delivery to the customer.
• Design errors that have been submitted in a customer's artwork file.
• Mistakes that occur when the file layout has incorrect information about custom services like
folding, three-hole drilling, scoring, or die-cutting.
• Color selection errors, design errors, or inferior-quality resolution files that have been submitted
by the customer.
• Shipping charges that occur because of an incorrect shipping address or other shipping-related
errors caused by the customer.
We urge you to carefully spend a few moments proofing and double-checking your designs carefully. It
probably sounds kind of obvious, but the least costly time to fix a mistake is before you place your order.
This guarantee is also subject to a few other terms and conditions:
• Our full refund guarantee does not apply to shipping claims.
• We ask that your original order be returned, at our cost, before we begin reprinting or issuing a
refund for your order.
• The maximum cash refund per order or customer is $1000. The only remedy for orders over
$1000 is for us to reprint the order to correct the problem defects.
• We are not responsible or liable for any damages or claims incurred by you or your business that
are caused by printing materials which are defective or incomplete or which you received later than the
estimated due date. This guarantee is limited (only) to reprinting of the original order quantity or refund
of the purchase price of the order. In no event shall our liability to you for any reason exceed the
amount actually paid to us, if any, for or through the use of this website.
• Multi-Doc is not liable for Canada Post mistakes, loss, or delayed delivery times.


• This guarantee is limited to the full cost of us reprinting your original order or providing a cash
refund of up to $1000. This guarantee does not cover fees for mailing services or associated incidental
or consequential damages or claims of any kind.
• The prices for goods and services shown on this website are in CAD dollars ($CAN) unless
otherwise noted.
• If a visitor to this site submits a request to purchase printing products or services, the visitor has
become a user of this site, and the user agrees that all charges, taxes, and shipping fees will
automatically be charged to the credit card or paid by the user with a pre-approved payment method.
• Once an order for printing has been approved by the customer and "sent" to the site, no
changes are allowed in the deadline times, the artwork files, or the job specifications. After an order for
printing has been sent via the website, the customer is responsible for paying the entire amount of the
order, unless otherwise noted. In some cases, the refund may be issued to the customer if no work has
been started by Multi-Doc. We will only consider these types of refunds when you personally take
responsibility to notify us by phone during normal working hours that are posted elsewhere on the site.


All requests to purchase printing must be submitted with a mutually approved and agreed upon
payment method. If you have any questions on payment plans, please call us at your earliest

Approved methods for payment include, but are not limited to, any of the following methods.

• Credit card or debit card. This is how most of our customers pay us. We use a very secure server
that encrypts your payment data so that only our computers can decode and understand it. Credit card
payments are very safe with us.
• Payment by check and money order. We accept the business checks and money order, but we
may ask you to mail us a check before we begin to process your work and the order will be pending until
• Open accounts. We do accept open accounts at our printing firm local and regional businesses.
By default, we offer a 50$ on a net 30-day basis. Note that 1.5% monthly late fee will be added
automatically after until account is fully paid. We will gladly accommodate larger accounts also.


Multi-Doc is required to collect state sales tax on all printing purchases shipped to any provice where we
are required to pay sales tax. If your organization has a sales tax exemption, it is important to
understand that is your responsibility to supply us with written copies of your sales tax exemption forms
before your order is shipped.


The prepress department at Multi-Doc inspects most artwork files before printing, but you are still 100%
responsible for the accuracy of your print-ready artwork files. We encourage you to take a few moments
and carefully inspect and proofread your files carefully before submitting them to our website. We
provide easy-to-understand file preparation tutorials in the Help Center of our website. There, you will
also find a large collection of layout templates that will make it much easier for you to create print-ready
files. Finally, we would remind you that the postal and mailing regulations from the Canada Post are
subject to change, and it is your sole responsibility to submit artwork that complies with the current
mailing guidelines provided by postal service.


We allow customers to pick up completed jobs at our printing firm. We suggest that you call before
visiting, so we can have everything ready to go for you.
Multi-Doc also delivers jobs locally. If you would like us to deliver your job, please add one extra day to
the timeline of the project


We reserve the right, for any reason, to edit this website. That means, without advance notice, we may
suspend, discontinue, edit, or delete current offers, documents, information, products, services, or any
other content appearing in this website.


We are a locally owned company that does business regionally and nationally. If you are a locally owned
neighboring business and find yourself in a "printing crisis," we urge you to simply pick up the phone and
give us a call. We will do everything we can to help you solve your problem quickly and at a reasonable
cost. Every customer is important to us, but sometimes we are able to do extraordinary things for our
neighboring local businesses because of time and distance advantages. We often work early or late or
weekends to hit important deadlines. Please call us, we can help.



This website is protected by copyright laws. The graphic design, content, and images on this website
may not be reproduced, published displayed, or reproduced in any way, in whole or in part. This website
is considered the intellectual property of Multi-Doc, and we respectfully ask that you not copy, transmit,
distribute, or create a derivative work based upon the content and materials of this website.
This website contains a lot of content, ideas, tips, and articles related to printing, graphic arts, and
marketing. This content is also subject to the Canadian Copyright Act, and may not be copied for use in
your publications or newsletters without prior written consent of Multi-Doc. If you are a customer of
Multi-Doc and would like permission to use one of our articles in your company publication, please call
us, and we would be happy to consider giving you permission to do so, as long as you would be willing to
credit your source (Multi-Doc).


Okay, this is kind of an odd one, but if you use this website to submit orders for a third-party, you are
responsible for any error in the accuracy of the information provided in connection with such use. In
other words, if a mistake is made, on behalf of a third-party, it is not our liability; it is yours. In addition,
it is your responsibility to inform the third-party of all terms and conditions applicable to the purchase of
their printed products or services. You, as the user of this site, agree to indemnify us and hold us
harmless from, and against, any and all losses, liabilities, and lawsuits related to the third-party as a
result of you using this site on their behalf. You, as the user, are directly responsible for any requests
submitted and the related costs, fees, and performance obligations.


We reserve the right to terminate or suspend access to all or any part of this site at any time, without
notice, and without reason.


Multi-Doc is not responsible for any errors or delays in responding to requests for information or
problems with an order caused by an incorrect e-mail address provided by you.


The terms and conditions listed here supersede any prior understanding or agreement (whether oral or
written) regarding the subjects related to printing products and services that are presented on this
website. If any provisions of this agreement are found to be invalid, illegal, or unenforceable, the
validity, legality, and enforceability of the remaining provisions will not in any way be affected or